SERVICE CHARGES SCHEDULE
All
computer services including service, repair, training etc are available 24
hours per day 365 days per year based on the following charge out rates.
|
Workshop Technician Labour Rate |
|
$49.50 per 30 mins |
|
Onsite Technician Labour Rate |
|
$62.50 per 30 mins |
|
|
|
|
Onsite Fees - Travel Charges |
Standard Onsite Technicians rate for
travel time to and from workshop (door to door) |
|
Priority Service (2 Hr
Response) |
Additional $99.00 Fee and min 1 hour
charged |
|
LEVEL 1 PREPAID LABOUR SERVICE AGREEMENT
(20-25hr prepaid) |
$2500 |
|
* Includes immediate phone support,
remote administration and Automatic Priority (2 Hour response) where required. |
|
After Hours |
|
|
Business Hours are 8.30am-5.00pm Mon-Fri |
|
|
After Hours between 5.00pm-10.00pm
Mon-Fri |
50% Loading (min 1hr) |
|
After Hours between 10pm-8.30am Mon-Fri
and ALL Weekend & Public Holidays |
100% Loading (min 1hr) |
|
Response Times |
|
|
Response time relates to a technician
attending to the job from the time the call is placed. Where possible, an on-site
technician is dispatched IMMEDIATELY, however we normally book jobs in for 1-3 days.
For urgent jobs a 2 Hr response time is available. |
|
Payment Terms |
|
All repairs and parts are strictly
CASH TERMS ONLY unless you have an existing account.
We accept all major credit cards and cheques from established businesses. |
 Home
|